I can still see the light at the end of the tunnel shine
through the dark times, even when I lose my mind
but it feels like no one in the world is listening
and I can't ever seem to make the right decisions

I walk around in the same haze
I'm still caught in my same ways
I'm losing time in these strange days
but, somehow, I always know the right things to say

I don't know what time it is
or whose the one to blame for this
Do I believe what I can't see?
And how do you know which way the wind blows?
'Cause I can feel it all around
I'm lost between the sound
And just when I think I know, there she goes

Goodbye for now
Goodbye for now, so long

Goodbye for now
I'm not the type to say "I told you so"
Goodbye for now, so long
I think the hardest part of holding on is letting it go
When will we sing a new song, a new song?

We're still smiling as the day goes by
And how come nobody ever knows the reasons why?
Burry you deep, so far that you can't see
If you're like me, who wears a broken heart on your sleeve?

Pains and struggles that you know so well
Either time don't, it can't or it just won't tell
I'm not the type to say "I told you so"
I think the hardest part of holding on is letting it go

I don't know what time it is
or whose the one to blame for this
Do I believe what I can't see?
And how do you know which way the wind blows?
'Cause I can feel it all around
I'm lost between the sound
And just when I think I know, there she goes

Goodbye for now
Goodbye for now, so long

Goodbye for now
I'm not the type to say "I told you so"
Goodbye for now, so long
I think the hardest part of holding on is letting it go
When will we sing a new song, a new song?
When will we sing a new song, a new song?

And you can sing until there's no song left (song left)
And I can scream until the world goes deaf (goes deaf)
For every other word left unsaid you should've took the time
to read the sign and see what it meant (what it meant)

In some ways, everybody feels alone
so if the burden is mine, then I can carry my own (carry my own)
If joy really comes in the morning sun
then I'm 'a sit back and wait until the next sunrise

Goodbye for now
I'm not the type to say "I told you so"
Goodbye for now, so long
I think the hardest part of holding on is letting it go
When will we sing a new song, a new song?
When will we sing a new song, a new song?

the truth has set me free...

I have always wanted to be a photographer or an interior designer but i ended up with Psychology because I was more interested to fathom my own mind.

Well, I guess I'm not a frustrated photographer because I can still take pictures in my own ways..Haha..

 

 

I'm sorry if I wrote you a letter...again. It's been a long time.. I don't know exactly why I wanted to write this. Meybe this is a way to say " I miss you " or a way to release my anger. I haven't seen you, my friend, for a long time now. I hate to think about the last thing you said to me. Thank you for giving me the idea that we won't really be seeing each other for a long time.

This could be my last letter to you. I know you have had enough of my letters when we were still together way back in college. It's gonna be different now. I know you may or may not be able to read this but I'll write it anyway.

I don't know if I hurt you in any way but I want to say sorry for all the pains that I may have caused you. You know that I never meant to hurt you but i did it anyway. We know that we did some things that made us laugh and cry. I know we were "supposed to be" with each other but we never tried. I guess it was my fault but I loved you more as a friend than beyond it.

Time may have intertwined our roads over and over again but we always meet at the wrong times. I think I have to say goodbye, for now.

I know we will never part. I know I'll see you again.

This is the tattoo that I want to have someday.

Can I die like now na?

Yesterday, Ate Pinky told us that we will be distributed to other teams because she has been assignedd to handle ABay. Suddenly, my world stopped. Everything was in slow motion,  flying around and suddenly crashed down on me..

I died for a moment there. I died inside. It's not that I'm over reacting. I've been through 5 schedule rotations already since ABay. In fact, this happened to me last March. I was suddenly  endorsed to a team and I didn't know every single one of my new teammates. It was harsh, I should say. (sorry for the term)  People tend to get high in a  team's friendship and camaraderie and become so full of life that it doesn't feel like work anymore. Yesterday, it happpened again to me.

Just as I thought that everything was going fine and lasting friendships started to form before me, things suddenly changed. Wappak!! It was like letting go of a friend that you have just started to get close with. It was like a you were betrayed by your boyfriend. It feels like two people promised to be together and somebody just let go without informing the other person, leaving her hanging by.

Good Lord.

I hate this feeling. I cried. I could have cried a lot more in front our TM and my teammates but I chose not to do so. I just kept all the tears to myself. They don't really know how much this has affected me. I don't know/ I'll give it a try. I just hope I survive.

Maybe I can live up to changing schedules every month but not changing sups and teammates in the middle of our assigned schedule.

It is painful and I still don't know how to face it. Next week, Tuesday, I'll be working with my new team. I have sucked up all the policies and all the changes they have made to the policies since I was endorsed to operations. Now is no big difference. I have no choice but to suck it all up.

Today, our batch turned 1 year. Much thanks to our sups and teammates who have made our lives here in PS really exciting. It has been a year of ups and downs. Many chose to say their goodbyes and some were "asked" to say goodbye. Earlier this year, I almost snapped. I thought that I'd never make it. With the 90-day countdown, everybody was pressured to the point of choking up..but I'm still here. Whether there is a 90-day countdown or none.

Thanks to my first and pinakaastig na sup, Wackow,  for the patience and faith (naks! although we knew, that we were driving him nuts during our ABAY). Being noobs, we had bloody red AHT. Sadly, I was one contributor to that. Sched ad was really worse. I learned that one rep thought that he had a 15-minute personal break even if his tour type was 8x5. (and he admitted he was never flagged!) CSAT for the team was inconsistent. (was it ever?) QA scores--I can't remember! But one thing I learned from Wackow was his dedication to the work and his emphasis on quality. He failed me in my PA. (thanks, man!) I got 79% (my lowest QA score ever, so far..) because at the very beginning of the call, I answered the caller "Yeah, sure!" He told me to never use slang words. He is very strict when it comes to quality. So, to not add insult to injury, he told me that had it been a QA analyst that rated my call, I would have gotten a passing mark. So that's how strict he was (and I bet he still is.) Oh well..

My second sup was Sheng. One thing I really liked about her was the everyday feedback and coaching sessions. Apart from the luxury of pressing Aux 3, I learned a lot about call handling and I got to remind myself everyday to balance quality and qauntity (well, quite..) But there was a sudden change last March and I was one of the "lucky" reps who were transfered to GY and suddenly my schedule was primetime 10pm-9am. I didn't like it that much because it always pains me to see myself preparing to go to work while everybody else is preparing to go to sleep!

I joined Chai's team and I dont know what happened but somewhere along the way, I just got tired..I did not enjoy working because I did not have the chance to meet and bond with my team. Cahi and I never had the chance to have one-on-one session until I almost got over the line. That was when I really needed to talk to her. Right in front of her, I broke down to pieces. I owe her a lot. I realized that sometimes, there is a need to talk to somebody about some things that you really don't feel like talking about.. But I really want to thank her. She saved my ass for my 2 consecutive NCNS last March. I hope I did not fail her for her decision to back me up. I have promised since then to give my best in every call that I take. (I hope so..)

Then I fell into the hands of Mommy Eve'z. What can I say? Amazing!! I began to have really good friends and even found my best friends here in the office. I met Karen and Debbie, ES and Hudson and kuya Jipoy. Karen and Debbie are really my closest friends in the team. I owe Mommy a lot. She saved me in everything I screwed up in. From the NTE because of the spam issue of the regularization email sent to our batch to the call-ins, speaking in Tagalog on the floor and other hilarious things I did..I cannot thank her enough and I'm grateful that I was able to let her know that.

Next sup was Calai. I met Ching, Richelle, Cath and Jive who remain my very close friends until now. I also fianlly got close and personal (hehe) with package diva Angel. I really miss Calai and her (according to Arthur Navarro) "squattery" laughter. I really learned a lot from her and it was with her that I really started to manage my AHT. (I just hope I can maintain it..) I really want to thank her for being very supportive. More than anything else, I want to thank her for being a good friend.
 

Now, with my new schedule and new sup (Ate Pinky), I hope to have many more years of ups and downs her in PS...


This was the email sent to our batch by our first sup, Wackow. PisLabenRakenRol!

These people turned 1 today! 

  PISLABENRAKENROL!!! 

________________________________________________
Wackow Natividad
Operations | Team Supervisor
Peoplesupport, Inc.
Unit 6 e-Office 1, Asiatown IT Park, Cebu City 6000